To prevent medical negligence, doctors, facility managers, and HR staff use tested strategies. They can help a hospital floor team, as well as an entire facility. Beyond safety, it helps to prevent medical malpractice lawsuits too.
Because oversights occur in the best of facilities, it can happen even in the best. So, take a close look at these seven tips to prevent medical negligence.
1. Vigilant Clinical Safety Preparation
C-level through custodial staff must work together, keeping each other security-aware. And, relevant training, guidance, and incentives provide many benefits. In fact, security awareness training benefits reach beyond better security. In any medical practice, it builds, for example:
Cost and time savings
2. Design Effective Protocols
Effective protocols guarantee healthcare professionals of a solid paper trail to evidence practices. Well executed, they also help avoid mistakes and omissions. That's important to prevent medical negligence.
Medical staff can design, troubleshoot, and edit protocols together, as specialists. That way, creating protocols also serves to train staff about them. It also facilitates employee buy-in. Finally, it educates the team about the importance of following proper procedures.
3. Good Patient-Caregiver Relationships
Patients walking (or rolling) into a healthcare facility enter with certain expectations. They expect kind, respectful treatment and genuine concern for their health and well-being.
Managing Expectations to Prevent Medical Negligence
Each employee plays a role in a patients' perception of service fulfillment. Everyone involved must work to make patients feel comfortable and cared for. That's where standardized and practiced protocols and procedures come into play.
Patients may not express their expectations verbally, but they certainly notice service quality. In fact, they may influence patient outcomes more than the physical healing. Even more, they notice errors and omissions. So, collaborate to minimize them.
Communicating with Patients
The best patient-caregiver relationships stem from kindness and respect. Aside from ensuring a quality experience, it broadens understanding of patient needs and expectations.
Such effective communication builds trust and loyalty. The resulting bond and positive feelings also reduce the probability of patient medical negligence claims.
People who receive healthcare service need caregivers who speak their language ... their lingo. That means learning and practicing the use of terminology in common language.
It also means coordinating language use, vocabulary, and linguistic culture throughout the team. Patient education helps:
Such tools help patients visualize diagnoses, treatments, therapy milestones, and use of medication.
All medical pros and staff must practice consistent protocols, procedures, processes, and even branding. It builds patient trust and empathy.
Medical pros and staff must practice consistent protocols, procedures, and processes. It builds patient trust and empathy.
Every patient should, as a result, receive the same level and quality of care. Care should extend from the clinical floor through the business office and cafeteria.
Patients who observe unequal treatment may feel slighted. Worse yet, it can add fuel to a legal fire should an accident occur.
Take the time with patients, and thoroughly discuss diagnosis and treatment with them. That includes discussing risks, as well as benefits.
Healthcare protocol must include informed consent from patients. And, prior to any healthcare, they must understand the service they will receive.
And, that requires the consent of the patient. Informed consent ensures that staff and patients understand the benefits and risks of prescribed care. It allows them to talk about alternatives, also.
Professional clinic managers protect themselves and their employees. To this effect, signed patient onboarding agreements serve as protection. Requiring little time and effort, they hold up as a critical piece of evidence in a malpractice case.
6. Accurate and Complete Documentation
Complete, accurate, and organized documentation helps trace process issues. So, each patient should have paperwork consistent with those of other patients.
In addition, documentation can red flag negligence. Used proactively, it allows clinic employees to continually improve protocols. Likewise, they serve as evidence should a medical negligence problem end up in court.
7. Update Methods to Prevent Medical Negligence
Updating C-level admins, HR, and all other pros and staff on current medical negligence best practices promotes buy-in too. So, take advantage of continued education, training, and testing opportunities.
In addition, it positions your employees to answer patient questions. Their competence nourishes patient confidence.
Jointly updated procedures and plans educate medical staff. That's because the process the need and urgency of compliance. And, finally, if it involves local meetings or training, it builds community support.
Should a negligence claim ever come up, community involvement looks good to a jury.
A Qualified Insurance Broker Knows the Ropes
An insurance broker can help focus negligence management. Trained to protect against high probability risks, they also have experience handling claims. Best of all, their strategic benefits advisor and attorneys can help you identify your critical liabilities.
Meanwhile, preparation and diligence keep healthcare professionals from the errors of medical negligence. These seven ways to prevent medical negligence also humanize processes. And patients will notice and appreciate fewer mistakes and oversights.
Finally, working to prevent medical negligence protects patients and employees. And both sides will enjoy better compliance and efficiency. Talk to an insurance broker. And, learn more about how to prevent medical negligence in your workplace.